Bitrix24 Consultation & Support
Bitrix24 consultation and support
Get a straight answer about what Bitrix24 can do for your business, and fast help when automations, telephony, calendars or permissions stop working.
Starting priceSupport hours from $175
What we do
What is included
Plan and setup advice
Which Bitrix24 plan you need, Cloud or On-Premise, and what each feature costs you.
CRM review
A check of your pipelines, fields, rules and permissions, with a list of fixes in order of priority.
Troubleshooting
Automations that fire twice, telephony and call recording issues, calendar sync, email and user access.
Data cleanup
Duplicate contacts and companies merged, empty fields filled, imports checked.
Team training
Short live sessions for sales, service or management, with written guides.
Help articles
A knowledge base in Bitrix24 so new staff can find answers on their own.
Example scenario
A sales team that stopped trusting the CRM
Before: Deals moved to the wrong stage on their own, some calls were not recorded and two managers had access to data they should not see. The team went back to spreadsheets.
After:
- Deals stay where the team puts them
- All calls are recorded and linked to the right contact
- Each person sees only the data they need
An example of the kind of work we do, to show how the process looks. Names and numbers are illustrative.
- ReviewWe check pipelines, rules, telephony and permissions
- ReportA list of 12 problems, ordered by impact
- FixDuplicate rules removed and stage logic corrected
- FixCall recording and number routing set up again
- FixAccess rights changed to match each role
- TrainA 45-minute session and a one-page guide for the team
How it works
From first call to handover
Tell us the problem
Send a short description, screenshots or a screen recording.
Estimate
We tell you how many hours it should take before we start.
Fix and explain
We fix the problem and note what was wrong and what we changed.
Hours report
You see the time used for each task.
Before we start
What we need from you
- A list of problems or changes, with screenshots if possible
- A temporary administrator invitation to your Bitrix24
FAQ
Questions about Bitrix24 Consultation & Support
How do support hours work?
You buy a block of hours in advance: 5, 10 or 20 hours. We take time from the block for each task and share a report. Hours are valid for 90 days.
Can I book one consultation call?
Yes. A one-hour consultation costs $49. If you start a project with us within 30 days, we deduct it from the project price.
Do you replace Bitrix24's own support?
No. Bitrix24 support handles platform problems and bugs. We handle how your portal is set up and used. If a problem is on Bitrix24's side, we report it to their support and follow up for you.